Nos séjours

Holidays

At unbeatable prices

Nos vols

Flights

At competitive prices

tour du monde

Around the world

Personalize your world tour

TERMS AND CONDITIONS

1. Stays

• For any booking made 35 days before departure, a collection of funds of 35% of the total amount of the trip will be made by Herenoa.
• For any booking made within 35 days before departure, payment of the total amount must be made at once.
• Within 15 days before departure, only credit card, cash or fund transfer on agency account payments will be accepted.
• For any booking within 5 days before departure, 50€ « emergency fees » will be billed per registration.

Cancelling fees
• See article 4.1 of specific terms of sale (must be downloaded)
• Your cancelling quest must be sent by e-mail or through post with acknowledgement of receipt. (including copies of documents)

2. Flight tickets

• 100 €payment at booking, then ticket must be paid for within 30 days before departure.
• Within 30 days of departure, only credit card, cash or fund transfer on agency account payments will be accepted.
• Modification of stay dates is free before the printing of your tickets (according to the availability of each company).

Cancelling fees
• Before printing the tickets: 35 € per ticket
• After the printing the tickets: according to the company’s conditions
• Refunding within 2 months (starting on the date of refunding quest)
• Your cancelling quest must be sent by e-mail or through post with acknowledgement of receipt. (including copies of documents)

3. World Tour

• For any booking 35 days before departure, a collection of funds of 30% of the total amount will be charged by Herenoa.
• Within 25 days before departure, only credit card, cash or fund transfer on agency account payments will be accepted.

Cancelling fees
• Before printing of tickets : 30% of transferred funds
• After printing of tickets : according to the Company terms
• Refunding within 2 months (starting on the date of refunding quest)
• Your cancelling quest must be sent by e-mail or through post with acknowledgement of receipt. (including copies of documents))

TRAVELING DOCUMENTS AND VISAS MUST BE CHECKED BY CUSTOMERS, NAMES AND FAMILY NAMES MUST MATCH THE PASSPORT ; THE AGENCY WILL NOT BE HELD RESPONSIBLE.

Download the specific terms of sale.